Bath City Pawnbrokers Privacy Notice
The acquisition and use of your personal information is in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).
HP Independent Traders Ltd, trading as Bath City Pawnbrokers, is a company registered in England and Wales with company number 06945361. Our registered office is 17 St Peters; Terrace, Lower Bristol Road, bath BA2 3BT and is registered with the Information Commissioner's Office.
Collection of Information
We may collect information about you as part of processing the product or service that you have requested. These products or services include Pawnbroking, Buy Back, sale of goods, purchase of goods and/or third party cheque cashing.
Your information will be collected, processed and stored as part of your application for the product or service and for the purposes of managing the agreement. Information may also be collected processed and stored from public records and from third parties with your consent.
This information includes your title, name, address, date of birth, email address, telephone number, address and other contact details, employment information, national insurance/driving licence/passport numbers, credit record, agreement history and copies of identity and address documentation. Photographic records and CCTV footage are also collected and stored.
We use your information to:
Communicate with you by telephone, email, SMS, or post using the contact details that you have provided
Manage your account
Prevent fraud and money laundering and for the prevention of other crime
We may use your data for the above purposes to fulfil our legitimate interest of managing our legal agreement with you and where otherwise required to comply with our legal and regulatory obligations and where permitted by the GDPR.
We may also use your information for other purposes where you have consented to this (see below).
We may share your information with:
Third parties to which we transfer, charge or assign your agreement or which provide services for us or to service for whom we act as an Agent. For example, information is transferred to Cheque Exchange Ltd to enable the provision of Cheque Cashing.
Law enforcement agencies or regulatory bodies where we are required to do so by law
If we undergo re-organisation or are sold to a third party, you agree that any information we hold about you may be transferred to that re-organised entity or third party.
We will not otherwise transfer, disclose, sell, distribute or lease your personal information to third parties unless we are required or permitted to do so by law.
If you choose not to provide information which we require for the above purposes, we may be unable to provide you with the goods and services that you have requested from us.
Storing your information
The personal information you provide to us is processed and held in the UK and within the European Economic Area (EEA). If we transfer data outside the EEA we will ensure that before we do so, there is adequate protection in place to ensure the security of your data.
We keep your information for as long as it is needed to manage your account and for a maximum of six years unless a longer period is required by law.
Collection of Telephone and CCTV recordings and images
Bath City Pawnbrokers may record telephone conversations, photographs and CCTV images to offer you additional security, resolve complaints, for staff training purposes, to improve our service standards, for fraud prevention measures and for the avoidance of crime.
You have the right to:
Access the information we hold about you
Ask us to make any changes to your information to make sure it is accurate and up to date
Ask us to stop or limit our use of or to delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship or for compliance with other laws, such as taxation or accounting laws)
Receive your information in a format that suits you
Transfer your information to a third party, and;
To lodge a complaint about us to the UK Information Commissioner's Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.
If you have a question, want to exercise your rights or make a complaint, please contact us at:
Bath City Pawnbrokers
17 St Peter’s Terrace
Lower Bristol Road
Tel: 01225 461178
If we cannot resolve your Pawnbroking complaint, then you may contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Tel: 08000 234 567
You also have the right to complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk.